A major milestone has been reached! The new version of the Verbum SDK portal is now live, designed to bring clients an enhanced and seamless experience. With this update, clients will benefit from a refreshed, modern interface, setting the stage for even more powerful features in the future.

The new portal went live on May 27, 2025.

To ensure a smooth transition, current API keys will remain functional until May 30, running in parallel with new ones. Clients can move to the new system with no disruptions during this period.

To make the switch smoothly, the following steps are required after the portal launch:

With this change, clients gain more control over their project management while enjoying a more intuitive platform.

: Both old and new API keys will work in parallel.

After this date, old keys will no longer function. Clients are encouraged to complete the transition before this deadline.

Also we have prepared a guide to show our clients how to create new API Keys.

An exciting collaboration feature is on the horizon! Soon, team owners will be able to invite members to work together on projects within the portal. For now, organizations are advised to create a single account to manage projects and API keys.

This update empowers users to maximize productivity with a streamlined platform. Teams are encouraged to transition promptly to unlock the full potential of these improvements. Thank you for being a part of this exciting evolution!

We're excited to announce a new feature that will make your experience with VerbumCall even smoother and more efficient!

Assets related:

Our users can benefit from a brief, customized welcome message when they use VerbumCall through their designated phone numbers as their over-the-phone interpreter (one device, two language mode).

This message helps all users understand how to engage with VerbumCall effectively.

At any point during the call, to replay the welcome message. This allows you to hear the instructions as many times as necessary.

This feature is available when both parties are in the same room and using any phone set (or mobile) in speaker mode. Note that

By replaying the welcome message, participants can revisit key points about speaking in their native language and take turns to pause for clarity. This reinforcement ensures that all parties are clear on how to interact effectively during the conversation.

Listening to the instructions again can build confidence in using our interpretation service, making the communication experience smoother and more efficient for everyone involved.

We're thrilled to announce a significant improvement to our Personal Identifiable Information (PII) feature!

[Knowledge base article](https://www.onemeta.ai/help-center/pii-language-context

)

Our PII feature now works better depending on the detected language region. This means the VerbumCall engine can understand and process PII more accurately across different regions and dialects. 🎯

We understand that accuracy in communication is a top concern when using AI-powered over-the-phone interpretation services like VerbumCall. That's why we prioritize your peace of mind by adhering to stringent privacy standards, including SOC2, HIPAA, and GDPR. This commitment ensures that you can engage in sensitive conversations confidently, knowing that your essential information is not only accurately translated but also securely protected.

Different regions and cultures have unique ways of expressing fundamental information such as dates of birth, account numbers, and zip codes. For instance, in English-speaking contexts, the standard date format is Month, Day, and Year (MMDDYY). In contrast, many Spanish-speaking regions prefer the format Day, Month, and Year (DDMMYY). Understanding these variations is essential for effective communication, especially when using VerbumCall, as it allows for accurate interpretation based on the speaker's cultural context.

When using VerbumCall, both participants can confidently communicate in their native languages, knowing that the service will accurately capture and interpret the necessary information based on the selected cultural and linguistic context.

We're excited about this update and believe it will significantly enhance your experience with VerbumCall.

We're excited to share that we have released a list of new languages! Additionally, we've updated the following resources:

Status: Fixed

Product: VerbumCall

Previously, when a user without any logs attempted to view their log table, the system kept refreshing endlessly ♾️. This meant that users never saw the "No Rows" message that should appear when no data is recorded. This bug caused frustration and confusion, as it prevented users from understanding their log status clearly.

The log table now correctly displays the "No Rows" message when there are no logs in the account. ✅

No more endless refreshing; users can immediately understand that no data is available.

Simply continue using the platform as usual. 🤩 The update has been automatically applied, so you don't need to take any additional steps. If you encounter any issues or have feedback, please reach out to our support team.

Status: Fixed Product: VerbumCall

We've fixed an issue where call duration was missing from downloaded logs reports in PDF or CSV formats. Now, your downloaded logs will accurately reflect the log table.

Downloaded reports will now match the log table, including call duration.

Say goodbye to discrepancies.

Streamline your reporting with complete data.

Status: Fixed Product: VerbumCall

Improved Language Support: Previously, the names of the columns in the log section of VerbumCall weren't switching to other languages available in our platform. We have resolved this issue!

Seamless Multilingual Experience: Now, you can effortlessly switch between different languages without any hiccups. The column names in the log section will update automatically to match your selected language.

Introducing the —a groundbreaking addition to VerbumCall. This feature allows for seamless transcription of conversations where both the caller and receiver are using the same language.

With our transcription service, our users can now focus entirely on the conversation without worrying about taking notes. We'll handle that for them.

To gain access to precise, word-for-word transcripts of your calls, ensuring that nothing gets lost in the conversation.

: Sometimes, all our users need is a transcript, not a translation. With this feature, they get just what they need—simple, effective, and efficient.

This new feature adds an invaluable layer of functionality to VerbumCall, making it an even more powerful tool for our users.

We are thrilled to announce an exciting new feature that will significantly enhance the quality and reliability of our product. Introducing 🎉

With this new feature, users will now have the ability to see a translation score calculated by OpenAI for each conversation. This means that every time a user finishes a call with the recording and transcript active, they will receive a translation score for that conversation in their logs.

Users can now easily verify the quality of translations, ensuring they meet our high standards.

Trust and Transparency: The translation scores provide an added layer of trust and transparency for our users, making them more confident in our service.

By having access to these scores, users can make informed decisions about their conversations and translations.

This new feature is now live and available for all users. We believe it will be a game-changer in how users interact with our product and perceive the quality of our translations.

Our users will now see timestamps for each entry in the conversation when they download their PDF transcripts. This feature, similar to the SRT file format, allows our customers to easily reference specific moments in their calls. No more scrolling through endless text to find that key piece of information!

We’ve added clear differentiation between the Original Speaker and the AI Interpreter. This makes it easier to follow the flow of conversation and identify who said what, improving the overall transparency of the transcripts.

We believe these enhancements will significantly benefit your day-to-day sales activities, making it easier to maintain high-quality interactions with your customers.